From Chaos to Control: The Role of a Professional Emergency Response Team
It is 2:17 AM. A tenant's call jolts you from sleep. The words are panicked: "Water is everywhere." You arrive at your building to find a scene of total chaos. Water is pouring through a ceiling in the lobby, alarms are sounding, and confused tenants are gathered in the hallway. The air is filled with the sound of rushing water and the first hints of a musty, damp smell. You feel a pit in your...
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